Cancellation Policy

All cancellations must be submitted to Downward Dog Pet Services/Jen Haddix by phone call, text or email 48 hours in advance for non holidays, and 7 days in advance for holidays (listed below) to receive a full refund. 

Visit prices increase by 20% on holidays. 

Holidays and Dates Listed Below are subject to the holiday cancellation policy.

New Year's Eve and New Year's Day

Memorial Day Weekend (Saturday, Sunday and Monday)

Labor Day Weekend (Saturday, Sunday and Monday)

Independence Day

Thanksgiving Eve and Thanksgiving Day

Christmas Eve and Christmas Day

Our cancellation polices are put in place so that DDPS can serve our pets & clients in the most efficient & effective manner possible.